Our Refund Policy

We are committed to providing our customers with the best possible service and ensuring satisfaction with our products and solutions. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below.

Eligibility for Refunds:
Refund requests will be considered if the service or product provided does not meet the specifications agreed upon or if there are technical issues that cannot be resolved in a timely manner. Refunds are not available for digital products or services once they have been delivered, unless they are faulty or cannot be used as described.

Refund Request Process:
Submit a Request:
To request a refund, please contact us within 3 days of the purchase or service delivery via email at support@fraezyldigital.com.ng or by phone at +234 803 964 7190.
Provide Details:
Include your order number, date of purchase, and a brief explanation of why you are requesting a refund.

Review Process:
Once we receive your request, we will review it and get back to you within 5 business days with an update. If approved, we will process your refund accordingly.

Refund Timeline:
Refunds will be issued to the original method of payment within 5 business days once the request has been approved.

Non-refundable Services:
Custom software development services or any work completed on a client’s behalf may not be eligible for a refund. Subscription-based services and maintenance agreements are non-refundable after the first 3 days of service.

Amendments:
We reserve the right to update or amend this refund policy at any time. All changes will be communicated on our website."